Cable Box Tracker Manual

Receive Units From Client

Units are received in batches from clients and entered into the system using this screen. The information entered in the left side of the screen will be recorded for each of the units scanned. If you are receiving several different types of equipment, divide the units into matching groups and enter them in batches.

On the left side of the screen selecting the client from whom the equipment is being received. The Received Date defaults to the current date, but you can change the date if needed to show the actual date of receipt.

The Client Lot Number may be useful if your client uses a lot or batch numbering system to keep track of equipment. The Warehouse Location can help you keep track of where the units are to be physically stored.

The Type of Equipment field is important. In addition to helping organize inventory reports, Equipment Type is used by the system to verify that the correct identification barcode (Serial Number vs. MAC Address) has been scanned for each piece of equipment. The Model Number can be useful for inventory reports and when trying to physically locate a missing unit.

To enter units, put the cursor in the Scan/Enter Serial Number field and begin scanning serial numbers (or MAC addresses, if appropriate for the type of equipment). As each number is scanned it will be added to the list at the right of the screen. To remove a number from the list, simply scan it a second time.

Note: The system used by Comcast cannot handle serial numbers longer than 14 characters and chops off extra characters at the left end of the serial number. If you enter serial numbers from a list provided by Comcast instead of scanning the barcode on the unit itself, the serial number initially recorded in the system may be incomplete. The first time you scan the actual barcode (during Check Out, for example), Cable Box Tracker will detect and correct the truncated serial number. It is always a good practice to receive equipment by scanning the actual barcode on the unit in case there are errors on the list provided by the client.

When you are done scanning the units onto the list, click Save to record the information in the system. A posting report will pop up confirming that the units have been entered and listing any problems. You may wish to print a copy of the posting report as a permanent record.